Frequently askedquestions

The Derian House Weekly Lottery is a way to help Derian House raise funds to support us in providing respite and end-of-life care to more than 400 babies, children and young people across the North West. It is a weekly draw and entries cost £1 a week. Every entry gives you the chance of winning one of 41 guaranteed cash prizes each week, with the top prize of £1,000 and a rollover top prize of £10,000.

A lottery draw takes place every Friday, apart from when it falls on a bank holiday.

Every week, all our weekly lottery players have the chance to win 1 of 41 guaranteed cash prizes, plus an additional rollover prize that can reach up to £10,000:

• 1st prize: £1,000
• Rollover prize: £250*
• 3rd prize: £100
• 4th prize: £50
• 5th prize: £25
• 6th prizes: 37 x 2 free entries to the next draw

* Our rollover prize starts at £250, and if it is not won in that week's draw, it increases by £250. If the rollover isn't won by the time it reaches £10,000, then it will become a guaranteed £10,000 2nd prize in that draw, afterwards it will then reset back to £250.

Some months have 5 weeks, however Direct Debits are only collected once per month for the same amount. Therefore the 34 pence is there to help build additional credit to cover these 5th draws and avoid you missing out on the chance to win.

Yes, every £1 entry has an equal chance of winning and the winning numbers will be drawn by at our External Lottery Management Company’s offices, using an industry standard random number generator.

Derian House Children's Hospice is also regulated by The Gambling Commission to ensure it is conducted fairly, openly and transparently.

You can find the rules on our rules page.

The minimum age to enter the Derian House weekly lottery is 18.

You can find the rules on our rules page.

The lottery rules are available on our rules page. The purpose of these rules is to ensure you are informed about the terms of playing our lottery and to promote responsible gambling.

No, you must be a resident of Great Britain (England, Scotland and Wales) to enter.Residents of Northern Ireland, Isle of Man and The Channel Islands are also excluded from entering as they are covered by their own gambling laws.

You can find the rules on our rules page.

No. Your unique lottery game numbers are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent confirmation of your unique lottery game numbers in your welcome letter.

You will receive a welcome letter in the post which contains details of your unique lottery number(s) and your first draw date. You will be entered into the draw when you have monies available and you will continue to be entered into the draw if you have monies available against your lottery number(s).

After the first draw has taken place every Friday from 6th December 2024, we will list the lucky winners on our winner’s page within 2 working days of the draw taking place.

We will contact you automatically if you are a lucky winner! If you do not wish to claim your prize you can just let us know by contacting the lottery helpline on 0330 678 4790 or emailing us at derianhouse@thecharitylottery.co.uk.

Winners will be notified by post and will receive a cheque to the value of the prize won. For winners of the free entries prize, they will be notified by email on the day the Draw has taken place. Prizes will be posted to winners as soon as practicably possible and they are subject to successful eligibility verification.

If you have lost your lottery game number(s), then do not worry. You can call our friendly lottery team on 0330 678 4790 or if you would prefer to email, you can email us at derianhouse@thecharitylottery.co.uk

The maximum number of entries you can purchase per week is 20. (£20 per week).

When taking payments, we use a secure payments system provided by our External Lottery Manager. This ensures your details are taken in a safe and secure manner when you enter the lottery online.

If you are setting up a Direct Debit to pay for your entries, we are legally required to provide you with a 10 day cooling off period to allow you to change your mind if you wish.

Once this 10 day period has passed, your Direct Debit will be deducted at the earliest date possible – this date will be outlined in your welcome letter.

You can enter via our lottery website at lottery.derianhouse.co.uk, by post or over the telephone. You can also sign up to participate in the lottery through one of our face to face fundraisers.

Alternatively, please talk to our lottery team on 0330 678 4790 Mon – Fri 9am – 5pm. (costs the same as a call to a normal landline) or email them at derianhouse@thecharitylottery.co.uk.

Payment

Payment for entries may be made by the following methods:

• Direct Debit
• Cheque
• Debit Card

Credit cards will not be accepted.

Yes, you can pay for entries via multiple methods. You can have a number of entries, all paid by a different method if you wish. The £20 per week entry limit will still apply whether one method of payment or multiple methods of payment are used.

Usually, we allocate the next available collection date for you to ensure that you are entered into the draw as quickly as possible. You can telephone the Lottery helpline on 0330 123 9868 for further details and to discuss any changes.

No, unfortunately we cannot claim Gift Aid on funds raised through lottery entries.

Please call our lottery helpline on 0330 678 4790 Mon – Fri 9am – 5pm or email derianhouse@thecharitylottery.co.uk.

If you have any other questions about the Derian House Weekly Lottery and your membership, please call our lottery helpline on 0330 678 4790 Mon – Fri 9am – 5pm or email derianhouse@thecharitylottery.co.uk.

Yes, we operate in compliance with The Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information, please see our rules page.

For any further questions please contact our lottery helpline on 0330 678 4790 (Mon – Fri 9am – 5pm) or email derianhouse@thecharitylottery.co.uk

Responsible gambling is a term that means staying in control of how much time and money is spent on gambling related activity. Our lottery aims to encourage fair and open play and protect the young and the vulnerable. Some steps we have taken include limiting the ticket entries to only 20 a week, and only allowing people over 18 years old to participate.

If you are worried about your gambling or that of someone close to you, GambleAware is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call the National Gambling Helpline on 0808 8020 133 (lines open 24 hours a day) or visit www.begambleaware.org

While most people gamble within their means, we recognise gambling can be a problem for some.

If you are worried about your gambling or that of someone close to you, Gambleaware can provide support and information. You can contact Gambleaware via the website, www.begambleaware.org or by calling 0808 8020 133.

To support problem gamblers, we operate a self-exclusion policy, which means you will not receive any information about our lottery or raffles. To be added to our self-exclusion you can complete our online form, contact our lottery team by phone on 0330 678 4790 (lines open Monday - Friday, 9.00am - 5.00pm) or contact our lottery team by e-mail at derianhouse@thecharitylottery.co.uk

You can also exclude yourself from future Derian House lotteries and raffles by writing to us at Derian House Weekly Lottery, Furness Gate, Peter Green Way, Barrow-in-Furness, Cumbria, LA14 2PE. We will take all reasonable steps to prevent any marketing material relating to our raffles being sent to any self-excluded customer and maintain a register of self-excluded persons.

For more information on responsible gambling, please visit www.gambleaware.org

You can cancel your entry in the Weekly Lottery at any time. To cancel contact our helpline on 0330 678 4790 (Mon - Fri, 9am - 5pm) alternatively you can email derianhouse@thecharitylottery.co.uk or you can notify us in writing to:

Derian House Weekly LotteryFurness GatePeter Green WayBarrow-in-FurnessCumbriaLA14 2PE

Please contact the Lottery Helpline on 0330 678 4790, lines open 9.00am - 5.00pm Monday to Friday, or email derianhouse@thecharitylottery.co.uk